Refund policy

Refund & Return Policy

At ZedaKits, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Returns

We have a 10-day return policy, which means you have 10 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be accompanied by your receipt or proof of purchase.

To request a return, please contact us at [email protected]. If your return is approved, we will provide instructions on how and where to send your item.

Return Address:
Ifelodun Street, Shasha, Lagos, Nigeria.

Please note that items returned without first contacting us and receiving approval will not be accepted.

Customized Jerseys

Because customized jerseys are made specifically for you, we do not accept returns, exchanges, or refunds for items that have been personalized with:

  • Player or custom names

  • Jersey numbers

  • Custom patches or badges

  • Sponsor logos

  • Any other customer-requested customization

However, if your customized jersey arrives:

  • Damaged,

  • Defective,

  • Or with an error made by ZedaKits (such as the wrong name, number, size, or design)

please contact us within 48 hours of delivery with clear photos of the issue. We will review your claim and, where appropriate, provide a replacement, repair, or refund.

Non-Customized Jerseys

Non-customized jerseys may be returned within the 10-day return period, provided they meet our return eligibility requirements.

Please note:

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

  • Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support.zedakits.com with your order number and clear photos of the issue. We will assess the situation and work quickly to resolve it.

Exchanges

We only offer exchanges for defective, damaged, or incorrectly supplied items.

If you ordered the wrong size or changed your mind:

  • Non-customized jerseys may be returned (subject to our return policy), after which you may place a new order.

  • Customized jerseys cannot be exchanged unless the mistake was made by ZedaKits.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved, please contact us at [email protected].

Order Cancellation

Orders for customized jerseys cannot be cancelled once production has begun.

Orders for non-customized items may be cancelled before they have been shipped. Once an order has been dispatched, our standard return policy will apply.

Sizing Disclaimer

Customers are responsible for selecting the correct size before placing an order. Please refer to our size guide carefully, as we cannot accept returns or exchanges for customized jerseys due to incorrect size selection.

Color Disclaimer

Product colors may vary slightly due to differences in screen displays, lighting, and photography. Minor color variations are not considered defects.